James has used his operational experience gained from operational management roles in Contact Centres and Retail environments to offer pragmatic solutions that deliver real, sustainable change in organisations across the globe.

 

Clients Include:

HSBC, Barclays, Vodafone, Telefonica, IKEA, Google, Siemens, Sainsburys Argos, Trader Media, Arab Economic Development Fund, Qatar Foundation, Kuwait Oil Company, Saudi Aramco, Yorkshire Building Society, Provident Financial Group, Jaguar Land Rover, Bentley, Toyota, Nissan, Honda, Welsh Water, Swiss Re, United Nations Courts of Justice, Members of UK Parliament and UK Local Authorities.

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Training Delivery Experience:-

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• Leadership & Management Development

• Customer Service – Contact Centre and Retail

• Soft Skills/Personal Development

• Induction and Onboarding

• Train the Trainer

• Graduate and Apprenticeship Development

• Systems/IT Implementations

• Compliance and regulatory training

• Coaching

 

Qualifications & Professional Memberships:-

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• Chartered MCIPD - Chartered Institute of Personnel & Development

• Fellow of the Learning & Performance Institute

• ILM Level 7 Certificate in Leadership and Management

• Fellow of the Institute of the Motor Industry

• Accredited Institute of Customer Service trainer

• FSA General Insurance Supervisor

• HNC – Electronic Imaging & Media Communications, University of Bradford, 1997

• RSA CLAIT & RSA Integrated Business Systems, Park Lane College, Leeds, 1996